Associate Family Services Manager

Headquarters- Towson Office | $42K | mid_career | full_time

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Abilities Network’s Healthy Families Program is looking for an Associate Family Services Manager to ensure the provision of quality services to families by providing strength-based, professional supervision to direct service staff, monitor program operations, and engage in strategic planning.

What does this opportunity give me?

  • Community outreach. Work with a diverse population.
  • Pride. Work for a company that is passionate about our mission and helping people find their path to independence.
  • A strong team and support system.
  • Impact. Make an immediate difference in someone’s life.
  • Ownership and responsibility for your position.
  • What will I do at Abilities Network?

Managerial (approximately 50% of work time)

Supervisory Support

  •  Provide supervisory support for Support Specialists (FSSs) or Community Resource Specialists (CRS).
  • Monitor performance and provide coaching and support for staff to meet program expectations.
  • Facilitate weekly supervision sessions with at least 1.5 hours allotted for each session.
  • Support staff to implement a research-based curriculum with fidelity.
  • Provide guidance on best practices to support families in accordance with the Healthy Families America’s (HFA) Best Practice Standards (Standards).
  • Observe each FSS/CRS at least semi-annually and provide feedback that encourages professional skill development.
  • Assess and evaluate staff performance, providing formal organizational evaluations according to agency standards.

Quality Assurance and Documentation

  • Maintain up to date supervision documentation as required by program policies and procedures.
  • Develop and maintain working knowledge of program policies, the HFA Standards, and curriculum requirements.
  • Review program documents and tools to ensure timely submission, accuracy, and fidelity to curriculum, program, and funder standards.
  • Monitor and document services, support and progress for each participating family.
  • Utilize and assist with maintaining electronic databases.
  • Complete quality assurance calls to families that are not engaged in services and to other families as needed.
  • Participate in state and county continuous quality improvement projects as needed.
  • Work with the administrative team to maintain HFA accreditation.

Leadership and Planning

  • Work with the Director and Baltimore County Health Department administrative staff to enhance the program model through the integration of Public Health Nurse (PHN) services.
  • Facilitate meetings between FSS’s and program partners or PHN’s as necessary.
  • Provide support with developing and revising program processes, procedures and related forms
  • Assume primary responsibility for planning and implementing family group meetings and field trips.
  • Plan and facilitate team meetings on a rotating basis.
  • Assist in the selection of staff by conducting initial interviews.
  • Develop and maintain knowledge of community resources and participate in related program and county meetings with community partners.

Staff Training

  • Work with the program’s administrative team to develop and/or revise standardized orientation, screening/assessment tools, curricula training, and related pre/post tests for staff.
  • Assist Family Service Managers with orientation trainings for new staff as needed.
  • Support supervisee’s professional development by identifying ongoing training opportunities and providing individualized support.
  • Work collaboratively with administrative staff to develop and implement annual staff training/team building plans and to ensure that FSSs complete all required curriculum and program model training.

Direct Services (Approximately 50% of work time)


  • Maintain a weighted caseload of families of no more than 6 families at the most intensive level of support and a case weight of 13 points as determined by Healthy Families America.
  • Provide family-centered, strength-based interventions directed at establishing a trusting relationship in order to optimize parent child relationships.
  • Support parents/guardians to enhance the family support system, increase the family’s ability to problem solve and assume the role of advocate for themselves and their children.
  • Connect families to community resources through referrals and education.
  • Support parent to assess and monitor the development of their child.
  • Utilize a research-based curriculum weekly (1/3 of the time) to facilitate age appropriate interaction between parent and child.
  • Plan curricula based developmental activities for each scheduled visit and utilizes program provided books, toys etc., to facilitate activities.
  • Generate creative, individualized ideas for supporting parents when working with the curriculum.
  • Provide parent with resources to conduct activities independently. Develops creative approaches for involving parents/relatives unable to take part in routine home visitation session.
  • Develop the Family Goal Plan based on family’s strengths, stressors and needs in partnership with the family in required time frames.
  • Acknowledge progress on goals and/or develops strategies for resolution and updates the plan according to program policies and procedures.
  • Encourage family to become increasingly more involved in the planning process while participating in home visiting services.
  • Coordinate services with other providers in order to avoid duplication, utilize plan as a working document during home visits.
  • Facilitate enrollment through an initial visit, which includes an assessment to evaluate the family’s history of past and present trauma and areas that are under-resourced.
  • Work in cooperation with team members to schedule family groups.
  • Participate in the planning and implementation of family events and field trips.


  • Conduct creative outreach to communicate with families who are ambivalent towards services.
  • Establish a trusting relationship in order to optimize parent child relationships.
  • Develop creative approaches for involving parents/relatives unable to take part in routine home visitation session.

Reporting and Documentation:

  • Complete and submit assessment and home visit documentation in a timely manner.
  • Enter documentation electronically.
  • Ensure that state required outcomes are addressed with families according the schedule for immunization verification, developmental screening, depression screening and all other required screening and assessment tools. Submits all home visiting documentation within 24 hours of the home visit.
  • Maintain hard copy and electronic files according to program policies and procedures.


  • Work in cooperation and communicate with other staff throughout the agency to enhance service provision to families.
  • Communicate with community partners and other agencies to gain information and refer families.
  • Participate in team meetings.
  • Participate in supervision meetings weekly for at least 1.5 hours.

Mission: Demonstrates a strong understanding and dedication to Abilities Network’s MISSION and GUIDING PRINCIPLES. Actively promotes and represents agency philosophy through all interactions with both internal and external customers. Performs all miscellaneous duties as assigned necessary to fulfill the MISSON of Abilities Network.

 What does Abilities Network need from me?

Bachelor’s Degree in human services or fields related to working with children and families with a minimum of three years of relevant experience required, Master’s degree a plus. A solid understanding of and/or experience in supervising and motivating staff, as well as providing support to staff in stressful work environments. Experience in early childhood prevention services; home visiting experience preferred. Knowledge of infant and child development, parent-child attachment, maternal-infant health and dynamics of child abuse and neglect. Experience with providing family services that embrace the concepts of family–centered, strength-based, culturally sensitive service provision. Experience with reflective practice preferred. Transportation necessary to fulfill the duties and responsibilities for the position. Must be available to work in the evenings and weekends as necessary.

Position requires successful completion of 135 hours of Healthy Families America and curriculum training during the first 6 months and 10 additional hours of HFA training within the first year. Some training occurs over a 4-5day block and could require travel to locations outside of the county or state of Maryland. All training and related expenses will be reimbursed by Healthy Families Baltimore County.

  • What else do I get at Abilities Network?
  • In addition to an amazing company culture and team environment, eligible employees are entitled to an array of company benefits, including:
  • Comprehensive health/dental/vision insurance
  • Life/Long-term Disability insurance
  • Paid time off (annual, sick, holiday)
  • 403(b) Pension Plan
  • Section 125 Premium Conversion Plan
  • Flexible Spending Account (medical, dependent care)
  • Employee Assistance Program
  • Anniversary day
  • Tuition reimbursement
  • Employee referral bonus
  • Jury duty leave
  • Bereavement leave
  • Free parking

Abilities Network is an Equal Opportunity Employer. We encourage all qualified candidates to apply. It is our policy to recruit, hire, train, and promote individuals without regard to race, color, religion, age, sex, national origin, veteran status, status as a qualified individual with a disability, sexual orientation, or any other category covered by applicable law.

  • Location: Headquarters(Towson Office)


  • Personal Information

    As an equal opportunity employer, Abilities Network does not discriminate in hiring or terms and conditions of employment in violation of any law. Applicants who need reasonable accommodations to ensure equal opportunity in the application process should immediately inform the person who provided this form.
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